Privacy Policy

Email: info@neurozen.co
Website: www.neurozen.co

Privacy Policy

1. Introduction

Neurozen® respects your privacy and treats all personal data with care and confidentiality. This Privacy Policy explains which personal data we collect, how we use it and how we protect your information.

2. Personal Data We Process

We process personal data that you provide when placing an order, contacting customer support or subscribing to our newsletter.
This may include the following data:

  • First and last name

  • Email address

  • Shipping and billing details

  • Order and payment information

  • Phone number

  • IP address, browser data and device information

3. Purpose of Data Processing

Your personal data is used for the following purposes:

  • Processing and shipping orders

  • Sending order confirmations and delivery updates

  • Customer service and return handling

  • Improving website functionality and user experience

  • Sending promotional emails when you have given consent

Neurozen® does not sell personal data to third parties.

4. Sharing Data With Third Parties

We only share personal data with trusted partners when necessary to operate our business. These parties include:

  • Shopify (e-commerce platform)

  • Payment service providers

  • Shipping and logistics partners

  • Email and marketing tools

  • Advertising platforms such as TikTok, Meta and Google

Where applicable, data is shared in a limited, hashed or anonymized form and always in accordance with GDPR regulations.

5. Data Security

Neurozen® applies appropriate technical and organizational security measures to protect personal data.
Our website uses SSL encryption and all payment transactions are processed securely by certified payment providers.

6. Data Retention

Personal data is not stored longer than necessary:

  • Order and invoice data are retained for seven years (legal obligation)

  • Newsletter subscription data is stored until you unsubscribe

  • Analytics and performance data is retained according to platform standards

7. Cookies

www.neurozen.co uses functional, analytical and performance cookies to improve website functionality and user experience.
You can manage or disable cookies through your browser settings at any time.

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data

  • Request data portability

  • Withdraw consent or object to data processing

Requests can be submitted by contacting info@neurozen.co.

9. Questions or Complaints

For questions regarding this Privacy Policy or the processing of personal data, please contact:

Neurozen®
Email: info@neurozen.co
Website: www.neurozen.co

If you believe that your personal data is not being handled correctly, you have the right to file a complaint with your local Data Protection Authority.

10. Changes to This Policy

Neurozen® reserves the right to update this Privacy Policy when required by law or when business operations change. The most recent version is always available on www.neurozen.co.